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Privacy Policy

 

Last Updated: 12th August 2021

Your privacy is hugely important to us. Here at Wellness with Darcel (darcelosei.com) we want to provide you with a great service – and we want you to be confident that the information you give us when using our website is safe and secure. In this Privacy Policy we'll explain how we use it to process your enquiries and provide our service to you.

We'll also tell you how and why we collect your Personal Information, your rights and choices when it comes to these details, as well as the steps we take to keep it secure and confidential.

Personal information we collect, what we use it for and how to opt out

  1. When you submit a Contact Us form on our website with an enquiry, this information is directly sent to our email account (info@darcelosei.com). We will use the contact information provided within the form to get back to you. 

  2. When you visit our Site we use Google Analytics to collect limited information about your online browsing behaviour and any devices you have used to access our Site (including your anonymised IP address, browser type and mobile device identifiers). We do not use aggressive data collection techniques with Google Analytics so Advertising Features, Display and Search Remarketing, Advertising Reporting Features, User-ID Feature, Demographics and Interest Reports and In-Page Analytics are all disabled.

  3. We use the limited data collected to continually review and improve the service we provide so that you have an excellent online experience with Wellness with Darcel.

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Cookies

By continuing to browse our site, you consent to our placing cookies on your computer (unless you have chosen to disable them via your browser).

Cookies are small encrypted text files that are stored on your computer or other device when visiting this Website. Our Website requires the use of some cookies to remember your preferences. We also use Google Analytics which uses cookies to distinguish users. Please note however that your IP address is anonymised before it is stored by Google Analytics so it does not uniquely identify you personally.

It is possible to turn off your cookies through your website browser settings however this will affect the functionality and experience of our site. Please visit the help section of your website browser to learn how to turn your cookie settings off.

Subject Access Requests

If you require a copy of all the Personal Information we store about you, we’ll deal with this manually. Please contact our team at info@darcelosei.com. We will reply to you with this information within 1 month.

Right to be forgotten

If you wish us to delete the data we hold about you, we will do this manually. Please contact our team.

How we store your personal information

The Personal Information you submit on the forms on our website will be stored on our mail host which is hosted by one.com. Your Personal Information is also stored on this website's database and/or web server.

How long do we keep your personal information

Unless a longer retention period is required or permitted by law, we will only hold your Personal Information on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request it is deleted. If, having provided your Personal Information via a form on our Website, you do not use our Website for a reasonable time we may contact you to ensure you're still happy to receive communications from us. Even if we delete your Personal Information it may persist on back-up or archival media for legal, tax or regulatory purposes.

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​Data Protection Officer

The Data Protection Officer can be contacted at Wellness with Darcel (darcelosei.com)

Name: Darcel Osei (sole trader)

Email: info@darcelosei.com

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Changes to our privacy policy

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

 

Data Breaches

We will report any unlawful data breach of our email system or the databases of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Security

 

Wellness with Darcel (darcelosei.com) maintains the highest levels of security. We take the privacy and security of your Personal Information very seriously.​

  • Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.

  • You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.darcelosei.com in your browser address window. A small locked padlock will also appear to the left of the address.

  • We do our best to keep the information you disclose to us secure. However, we can't guarantee its security. By using our Webite you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.

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Website server security

This website is hosted by wix.com. All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

Using WiFi in public places

Using an unsecured network in a public place can be risky as unauthorised people may try to intercept anything you're doing online. We recommend you only connect to secure wireless networks that you trust, and to always be aware of the risks associated with using public WiFi.

 

Phishing

Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an e-mail to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud. We'll never ask you to send any personal details via email. If we require such details, for security reasons we'll ask you to contact us by phone. 

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